These terms describe the residential plan’s pricing, payment requirements, support process, and hardware coverage. Your welcome kit also includes the plan agreement.
1. Residential plan and commitment
The residential plan requires a 12-month agreement at signup. There is no cancellation before the initial 12 months. Unlimited technical support covers unlimited household devices and technology questions. Hardware repair coverage is separate and subject to the device limits, registration requirement, waiting period, and plan agreement.
Automatic renewal and cancellation notice
The plan is set up for automatic renewal unless New Technology Support receives a written cancellation request at least 30 days before the auto-renewal date. The initial 12-month agreement cannot be cancelled before the initial 12 months have ended.
Technical-support scope
There are no exclusions for technical support. We provide support for all things electronic, limited only to our expertise and knowledge of the product. This support scope does not expand hardware-repair coverage beyond registered covered devices or remove the hardware-repair exclusions below.
2. First payment and monthly billing
The first payment is $99.95 for the current month’s service and account setup. This amount applies regardless of when you sign up. Because unlimited technical support is provided, there is no proration for mid-cycle signups.
The next monthly plan payment is $59.99, billed on the 28th of the month. Plans are billed on the 28th of each month for the following month’s billing cycle. A flat $3.00 card processing fee applies each time a card is used for residential-plan payments and is separate from the stated plan charges.
3. Autopay and card on file
Automatic payment with a card on file is required. Accepted payment sources are Visa, MasterCard, and bank debit cards. Customers are responsible for notifying New Technology Support of any updates needed to the card on file.
If a payment is declined for any reason, a $30 declined-transaction administration fee is required and charged to restore service.
4. Account activation and welcome kit
After signup, your account will be set up and activated within 3 business days. Your plan becomes active upon receipt of the welcome onboarding email. Unlimited technical support starts at activation. The welcome kit includes terms and conditions, the plan agreement, and device-registration instructions.
5. Required hardware registration
Customers must register up to four devices during enrollment or account activation, following the instructions in their welcome email. Device information, including brand, model, and serial number, must be provided within 72 hours after receiving the welcome email. Each device must be approved and registered before it is eligible for covered repair labor.
New Technology Support may approve or decline a device for repair coverage based on repair complexity, parts availability, potential liability, and service capabilities.
6. Hardware repair coverage and waiting period
Residential hardware repair coverage includes labor for up to four approved and registered devices per household. This limit applies only to hardware repair; technical support remains available for an unlimited number of electronic devices within our expertise and service capabilities.
A 30-day waiting period beginning at plan activation applies before covered hardware repairs may be requested. The waiting period also applies to devices with problems or damage existing before enrollment; it does not guarantee approval of a particular repair.
Customers may substitute a registered device no more than once in any six-month period, subject to approval. Once removed, a device is permanently ineligible for re-registration under the same customer's plan.
Hardware repair exclusions include data recovery, small-business networking, and unapproved high-end mobile devices presenting high repair liability. Coverage is subject to device approval, the plan agreement, and the repair procedures below.
7. Repair parts and payment
Covered hardware repair labor only is included in the residential plan. Replacement parts and applicable sales tax are the customer's responsibility. New Technology Support will disclose parts charges and obtain customer authorization before ordering or charging the authorized payment method on file.
Only replacement parts sourced through New Technology Support's approved vendors may be installed as part of plan-covered repair work. Customer-supplied parts are not accepted for installation under this coverage.
8. Required support ticket process
Customers may request technical support or hardware repair through the customer portal, by email through our designated support channel, or by calling New Technology Support. A customer does not need to submit a ticket personally: when a request is received by phone, our AI voice attendant can collect the details and automatically create a support ticket on the customer's behalf. All repair requests must be documented in the support ticket system.
Requests and repairs are evaluated and scheduled based on technician availability, repair complexity, parts availability, urgency, and existing service commitments. Multiple repair requests may be prioritized and scheduled separately. Coverage does not guarantee immediate or same-day repair. New Technology Support will make reasonable efforts to complete approved repairs within a reasonable timeframe.
Online ticket submission may be available around the clock, but that does not guarantee 24-hour live assistance or a specific repair completion time.
9. Required remote access software
Remote support is provided through New Technology Support’s remote access software. The software must be installed on all computers covered by the plan for ongoing maintenance and support requests.
10. Plan agreement and questions
The plan agreement governs covered services, eligibility, exclusions, repair limits, and applicable fees. For questions about the agreement, your renewal date, submitting a written cancellation request, or approval of a high-end mobile device, contact us before enrolling at 1-334-478-0778.
Small-business plans begin at $99.99 per month. Contact us for the separate business plan’s coverage, payment details, and terms; the residential terms on this page do not define business-plan coverage.
Small Business Plan — Additional PC Coverage and Support Procedures
The Basic Small Business Plan includes phone and remote support for two approved registered PCs. Up to two additional PCs may be added at $24.99 per PC per month, plus a 3.5% processing fee on the additional-PC charges. No separate setup fee applies to additional PCs. The standard plan setup fee and base-plan processing fees remain unchanged.
All registered PCs require approval. New Technology Support may decline hardware repair coverage based on repair complexity, parts availability, liability, and service capabilities. Covered hardware repair labor begins after the applicable 30-day waiting period. Customers pay for replacement parts, subject to authorization, and only parts supplied through approved vendors will be installed under plan coverage.
A registered PC may be substituted no more than once during any six-month period, subject to approval. A previously removed PC may be considered for re-registration after applicable substitution restrictions are satisfied; a 30-day waiting period applies to newly registered or re-registered PCs.
Customers may request assistance through the AI telephone attendant, customer portal, or designated support email. Requests are recorded as support tickets. New Technology Support determines whether to respond by email, remote assistance, or telephone and schedules covered services according to urgency, complexity, parts and technician availability, and existing commitments. Immediate live technician access and same-day resolution are not guaranteed; reasonable efforts will be made to address requests in a reasonable timeframe.
Additional PC coverage is subject to the selected enrollment terms and confirmed payment. Businesses needing five or more PCs must request a custom quote.