Terms of Service

Effective date: October 11, 2026

These Terms of Service apply to services offered by New Technology Support ("NTS"), a subsidiary of Computer Doctor, including Residential and Small Business subscription plans. By enrolling, you agree to the applicable plan terms and the terms presented at enrollment.

1. Services and scope

NTS provides technology support within its expertise and service capabilities. Services may be delivered by telephone, email, customer portal, remote access, or through repair services coordinated with Computer Doctor. The scope of support and the number of devices eligible for hardware repair vary by plan. Technical support does not guarantee successful resolution of every issue or compatibility with every product.

2. Residential plans

Residential plans provide technical support for an unlimited number of household electronic devices within our expertise and service capabilities. Hardware repair labor only applies to up to four approved and registered devices, subject to the applicable 30-day waiting period, exclusions, and device-registration requirements. A registered device may be substituted no more than once in any six-month period, with approval. Once removed, that device may not be registered again under the same residential plan.

3. Small Business plans

The basic Small Business plan includes telephone and remote technical support for two approved registered PCs and eligible in-store repair labor after the applicable waiting period. Customers may elect coverage for one or two additional registered PCs at the prices displayed during enrollment. Businesses requiring five or more PCs, on-site service, or additional services may request a separate quote. Additional PCs do not carry an additional account setup fee. Small Business device substitutions are limited to one per six-month period, subject to approval; a previously removed PC may be considered for re-registration after the substitution restriction and applicable waiting period.

4. Enrollment, activation, and billing

Subscription fees, account setup charges, processing fees, optional add-ons, and the initial amount due are disclosed before payment. Enrollment charges for the current month are not prorated. Accounts are ordinarily activated upon delivery of the welcome onboarding email within three business days after successful enrollment. Monthly billing is scheduled for the 28th as specified in the applicable agreement. Recurring payments require an authorized payment method on file. Customers authorize the recurring charges and any separately approved parts or services described in their agreement. Any billing-date alignment or first-cycle adjustments must be disclosed at enrollment.

Residential card payments have the disclosed flat processing fee; Small Business card charges include the disclosed 3.5% processing fee, subject to the applicable plan terms and checkout disclosures. Taxes, when applicable, are additional. Payment services are provided by an authorized third-party processor; NTS does not require customers to provide full card numbers to its AI telephone attendant.

5. Agreement term, renewal, and cancellation

Plans have an initial 12-month agreement and generally cannot be canceled during that initial term, subject to applicable law and any express rights in the signed agreement. Residential plans renew automatically unless written cancellation is received at least 30 days before the renewal date. Small Business renewal and cancellation after the initial term are governed by the business agreement, including its written-notice requirement. Customers should review their enrollment agreement for the applicable renewal terms and contact NTS to submit written cancellation.

6. Hardware repair eligibility

Customers must register devices and obtain NTS approval before repair coverage applies. NTS may approve or decline devices based on repair complexity, parts availability, potential liability, and service capabilities. Covered hardware repair labor is subject to a 30-day waiting period beginning at plan activation or, for newly registered or re-registered business devices, as otherwise specified in the plan terms. The waiting period also applies when a device had damage before enrollment; waiting does not guarantee repair approval.

Replacement parts, taxes, and other excluded charges are the customer's responsibility. NTS obtains authorization for parts charges before ordering or charging a card on file. Only parts sourced through NTS-approved vendors are installed under covered repairs; customer-supplied parts are not accepted for plan-covered installation. Data recovery, extensive business networking work, and unapproved high-liability devices are excluded as specified in the applicable agreement.

7. Support requests and scheduling

Customers may request assistance through the customer portal, designated support email, or by calling NTS. Our AI telephone attendant can collect issue details and create a support ticket on the customer's behalf. All service requests are tracked through the support ticket system. NTS decides whether to respond by email, remote assistance, or direct telephone contact and schedules work based on urgency, technician availability, complexity, parts availability, and existing commitments. Immediate live technician access, same-day repair, and a particular resolution time are not guaranteed; NTS makes reasonable efforts to respond and complete approved work within a reasonable timeframe.

8. Remote support and customer responsibilities

Customers must provide accurate enrollment and device information, maintain access to their account and payment method, and obtain authorization to request service on devices they do not personally own. Remote support may require installation of NTS software and the customer's permission to access a device. Customers should maintain independent backups of important information; service work can carry risks of data loss or interruption.

9. Optional services and additional charges

Pickup and delivery, express service, after-hours assistance, on-site service, special projects, and other optional services may incur additional fees and require availability or address approval. Charges and service scope will be presented for acceptance before they are incurred. A support subscription does not automatically include optional services.

10. Contact and changes

Questions about services, billing, renewal, or cancellation may be directed to New Technology Support at 334-478-0778. NTS may update these general terms for future use; material changes to existing agreements are governed by the applicable agreement and law. Nothing here limits non-waivable consumer rights.

For plan-specific prices, optional services, and detailed coverage provisions, review your enrollment disclosures and the Plan Terms and Conditions. If an individual signed agreement differs from this general page, the signed agreement controls to the extent permitted by law.